SALES & FULFILLMENT
Our Sales and Fulfillment Services encompass a range of offerings, customized to your business needs, we adapt our services using our sales process optimization expertise. This optimization minimizes costs, all while prioritizing exceptional customer experiences..
How do we do that?
Our expertise is in setting up, from scratch, and managing processes related to Sales operations i.e.:
ORDER TO CASH (O2C) PROCESS
Order to Cash | O2C Digitalization | Key Account Relationship Management
In today’s fast-paced World of commerce, efficiency is key. At Milk Infotech, we understand the importance of seamless operations, especially when it comes to order fulfillment. We have meticulously crafted Order to Cash process designed to streamline every aspect of your business. From Order capturing to Order processing, Invoicing, Payment processing, and Customer Support we do all of it.
DMS (DEALER MANAGEMENT SYSTEM) APPLICATION SUPPORT
DMS Application Support | Process Enablement | Process Automation
Milk Infotech offers distinguished Application Support service to distribution partners (dealers). From on- boarding dealers to detailing them about application features, usage, helping them place order, make payments, track order status, troubleshooting their day-to-day issues, and much more. We have managed 1,00,000+ such requests from dealers across India, till date.
OTHER SERVICES
Virtual Sales Support | Trade Scheme Promotion | OEM Billing
We proactively reach out to dealers detailing them about trade schemes, encouraging their participation in the schemes to enable them earn higher and effectively increase customer’s primary sales. We also take up task of being account managers to low performing dealers, prepare sales improvement plan for them and working with them till they reach their goals. OEM billing is another area where Milk Infotech has delivered 50,000+ orders till date, the desk works 24*7 and handles entire process from billing to goods movement to goods delivery at customer’s premise.
OUR FORTE
Meaningful Customer Engagement Creating Intense Loyalty
Complete Customer Life Cycle Services from initial sales, customer service and making repeat sales. Believe in bringing customer delight, adding value resulting in enhanced per customer sales We do specialize is conceptualizing, implementing and providing following services :
ACQUISITION SERVICES
Lead Generation | Customer Acquisition | Customer Service
Milk Infotech designs, runs & manages Lead generation process for clients using digital & non digital means. The process involves understanding client business, setting up process from zero stage, hire team & technology, integrate the process with client’s core business process and run day-to-day operations. The services have helped Milk’s clients reach out to a larger audience and earn additional revenue. Milk Infotech has experience of running Lead generation process for Industrial as well as Consumer industry customers.
- CUSTOMER EDUCATION
- SCHEMES AND PROMOTIONS
- LEAD CONVERSION
RETENTION
Warranty Registration & Management | C-SAT
A satisfied customer is the cornerstone of a successful business. That is why we are dedicated to helping you elevate your customer satisfaction levels through our comprehensive CSAT (Customer Satisfaction) services. Milk Infotech carries out Customer Satisfaction survey and feedback collection as per customer requirement.
- WARRANTY MANAGEMENT
- CUSTOMER SERVICE
- NPS/CSAT ANALYSIS
STRENGTHEN RELATIONSHIP
In today's competitive business environment, developing and maintaining great relationships with your consumers is more crucial than ever. Our comprehensive Customer Relationship Management (CRM) services can help you nurture leads, engage customers, and generate loyalty like never before. We have experience in designing strategy, tech solution, communication, training, data analysis throughout the customer lifecycle. This gives us confidence of servicing our customers better.
- CROSS/UP SELL CUSTOMER
- CUSTOMER ENGAGEMENT EVENTS
- TRUSTED ADVISORY EXISTING
JOIN THE MILK TEAM
We believe in dreaming. When you dream you dare. And you achieve when you dare.